Terms & Conditions

These Terms & Conditions apply to all purchases made via our website.

By accessing this website and placing an order, you agree to the Terms outlined below.

1. About Our Business

Emily & James Manchester is an online fashion retailer offering curated men’s and women’s apparel inspired by contemporary British style.

We operate exclusively as an e-commerce business and sell directly to customers in the United Kingdom and other selected markets.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old

  • The information provided is accurate and complete

  • You are legally capable of entering into binding contracts

3. Product Information

We take reasonable care to ensure product descriptions, images, and pricing are accurate.

However:

  • Colours may vary slightly due to screen settings

  • Minor variations may occur

  • We reserve the right to correct pricing errors

If a pricing error is identified, we will contact you before processing the order.

4. Orders & Payment

Orders are confirmed once payment has been successfully processed.

We reserve the right to:

  • Refuse or cancel orders suspected of fraud

  • Cancel orders due to stock availability

  • Request additional verification

All transactions are processed securely via authorised payment providers.

5. Processing & Delivery

Processing time: 1–3 business days
Estimated delivery time (UK): 3–7 business days

Delivery times are estimates and not guarantees.

Customers are responsible for providing accurate shipping details.

6. Risk & Ownership

Risk of loss transfers to the customer once the parcel is marked as delivered by the courier.

7. Returns & Cancellations

Customers may request returns in accordance with applicable consumer protection laws.

Full details are outlined in our separate Returns Policy.

Returns must be requested and approved prior to being sent.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Our total liability shall not exceed the purchase price paid

Nothing excludes liability that cannot legally be excluded.

9. Complaints

For complaints, please contact:

info@emilyandjamesmanchester.com

We aim to respond within 5 business days.

10. Governing Law

These Terms are governed by the laws of The Netherlands.

Nothing in these Terms affects your statutory rights under applicable UK consumer protection laws.

11. Company Information

This website is operated by:

Shoolbred Freelance
Trading as: Emily & James Manchester

Registered address:
Grutto 178
5348VP Oss
The Netherlands

Chamber of Commerce (KvK): 74853589
VAT number: NL002421618B53
Email: info@emilyandjamesmanchester.com