Privacy Policy

This Privacy Policy explains how Emily & James Manchester (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit or make a purchase from our website.

Contact: info@emilyandjamesmanchester.com

We respect your privacy and process personal data in line with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1) Personal Data We Collect

We may collect the following information when you place an order, create an account, contact us, or browse our website:

  • Full name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by payment providers — we do not store full card details)

  • IP address, device information and browser data

  • Order information and customer service communication

  • Website activity (pages visited, clicks, session behaviour)

2) How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your order

  • To provide customer support and manage enquiries

  • To send order updates and service-related messages

  • To prevent fraud and protect our store

  • To improve our website, customer experience and product offering

  • To send marketing emails (only where permitted and where you can opt out at any time)

3) Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Contract (to fulfil your order and provide services)

  • Legal obligation (tax, accounting, compliance)

  • Legitimate interests (fraud prevention, service improvement, website security)

  • Consent (marketing communications where required)

4) Sharing Data with Third Parties

We only share personal data when necessary to operate our business, including with:

  • Payment providers (to process transactions)

  • Shipping and logistics partners (to deliver orders)

  • Technology providers (e.g. website hosting, email services)

  • Authorities where legally required (e.g. fraud prevention or compliance)

All partners are required to handle data securely and lawfully.

5) International Transfers

Because we work with international fulfilment partners, your data may be processed outside the UK.

Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in line with UK GDPR requirements.

6) Data Retention

We keep your data only as long as necessary for:

  • Order fulfilment and customer support

  • Legal requirements (e.g. tax and accounting retention periods)

  • Fraud prevention and dispute handling

When data is no longer needed, it is securely deleted or anonymised.

7) Cookies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Analyse traffic and performance

  • Support marketing and advertising (where applicable)

You can manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.

8) Your Rights (UK GDPR)

You may have the right to:

  • Request access to your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the UK data protection authority (ICO)

To exercise your rights, contact: info@emilyandjamesmanchester.com

9) Security

We take reasonable technical and organisational measures to protect your personal data. Our website uses encryption (SSL/TLS) where appropriate to protect transmissions.

10) Contact

If you have questions about this Privacy Policy or how we handle your data, contact:

Emily & James Manchester
Canada St, Manchester M40 8AA, Verenigd Koninkrijk
info@emilyandjamesmanchester.com