Return Policy

We want you to feel confident shopping with us. If you are not fully satisfied with your purchase, please review the information below carefully.

1. Returns (30 Days)

You may return your order within 30 days of delivery.

If you are a UK consumer, you also have a statutory right to cancel your order within 14 days of receipt, without providing a reason. This legal right exists alongside our 30-day return policy.

Return Conditions

To qualify for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • All labels, tags, accessories and components must be included

  • Items must show no visible signs of wear

  • Hygiene-related items must be unused

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect due to our error.

All returns must be sent using a fully trackable shipping method.

2. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect due to our error, we will provide a solution in accordance with UK consumer law.

This may include:

  • Replacement

  • Repair

  • Partial refund

  • Full refund

Please report any issue within 48 hours of delivery, including clear photo evidence.

3. How to Initiate a Return

To request a return, email:

info@emilyandjamesmanchester.com

Please include:

  • Order number

  • Full name

  • Delivery address

  • Reason for return

  • Photos (if applicable)

Once shipped, you must provide your tracking number.

Returns sent without prior approval may not be processed.

4. International Return Address (Important)

As we operate via international fulfilment partners, approved returns are processed through our designated international return centre.

Return Address:

Name: Wu Xi
Building 4, 4th Floor, 58 Baiye Road
Dongguan, Guangdong
523000
China
Phone: +86 19329021556

Please note:

  • International return postage is the customer’s responsibility (unless faulty).

  • International returns may involve higher shipping costs.

  • A valid tracking number is mandatory.

  • Refunds are only processed once tracking confirms delivery.

We recommend declaring a reasonable product value on customs forms to prevent excessive import duties. If customs charges prevent parcel collection, we may be unable to process the refund.

5. Refunds

Once the returned item has been received and approved:

  • Returns are reviewed within 7 working days

  • Approved refunds are processed within 5 working days

  • Depending on your payment provider, funds may take up to 14 days to appear

Refunds are issued to the original payment method.

Original delivery charges and return postage are non-refundable unless the item was faulty or incorrectly supplied.

6. Order Cancellation

Due to our automated fulfilment system, orders are processed quickly.

Cancellations are only possible within 1 hour of placing the order.

After this period, cancellation is no longer possible. You may return the item once delivered under the standard return procedure.

To request cancellation within the 1-hour window, contact:

info@emilyandjamesmanchester.com

7. Uncollected Parcels

If a parcel is not collected and is returned to our fulfilment partner, a £10 handling and return shipping fee may be deducted from the refund.

Contact Information

Email: info@emilyandjamesmanchester.com

Customer Service Hours (UK Time):
Monday – Friday: 9:00 am – 6:00 pm
Saturday & Sunday: Closed